Although not putting words in her mouth she clearly was frustrated with the appearance of her floors. By chance, she saw the post I put up of a recent job that prompted her to call.
Mentioning we could see her that same day she was thrilled. Wasting no time we saw the office, measured the floors, and looked at her carpet. Chris presented her with an estimate, which she said, “Great, we happen to be closed on Mondays, would a Monday work?”
Just so happened that we had a team who could knock it out for her the very next Monday, basically in just 3 days.
After the formalities of alarms and door access, we were given our final instructions. So confident and excited that her floors would look similar she had no hesitation. Reading about our work, seeing our reviews, and then hearing about our long history of doing work like this for years and years, she over and over said lets do it.
It was a routine strip and wax job. Like bees on honey, our guys dive in, each knowing what to do, and knowing if one went this way, the other went the other way. No need to even speak. In fact, our crew works in concert together, delivering what we call floor care results on steroids.
So as soon as the wet, dirty work was done Chris left Jeff to finish the job, including our secret sauce “steam rinsing”. This part of the job is done far differently than any other floor team around.
We steam rinse the floor and the edges to thoroughly rinse it, which we refer to as our ‘secret sauce’!
A shop vac will not in a million years replicate what we do. It just sucks the dirt up. What we do in steam rinsing is light years faster. There is just no comparison to a mere shop vac of the floor, or that of a janitor using a bucket and a mop would ever be able to do.
So with all that work complete one person stays behind to lay the final wax coats down. Let’s call it ‘wax-on’, and more ‘wax-on’. To be specific, Jeff (in this case) stays behind to lay the coats. Akin to watching grass grow, on a small job it is usually a one man job.
A quality wax suitable for commercial use should be utilized. In fact, superior wax coats ideal for commercial foot traffic should have 25%-35% solids, and be of a proper coefficient of friction to prevent trip and fall hazards. And, they should be applied full strength.
A dirty trick the cheap floor guys will do that further waters down the floor performance is to do just that, water it down.
They will cut the wax so it covers more square feet, and or will use a cheaper, thinner formula from the get go. Not here, or not in any case with us!
To sum it up on this job, Jeff builds the wax coats and the floor is pearly shiny white and reflecting beautifully!
He snaps some final pictures, secures the facility and is on his way. He reports all is well.
Fast forward, it’s tooth cleaning Tuesday, and I arrive to speak to the doctor about her floors. She is really happy!
I arrive at lunchtime and I am pleased, these floors are clean and clearly brilliant again. I see her on her lunch break and she gets up with I would say is a skip in her step.
Our doctor client raves, ” I love it so much, how brilliant it is, I don’t even want to walk on it!”
She clearly is happy with her floors and that she trusted that we would do the same for her as we did for the client whose pictures she saw that made her call us in the first place!